FAQ

FREQUENTLY ASKED QUESTIONS

 1.)     Does Dr. Rodger accept Medicare Advantage or Medicare HMO policies?

NO. Dr. Rodger participates with Medicare and not substitute plans. Patients who have non-traditional Medicare will be requested to pay in full at the time of service and sign an ABN acknowledging.

2.)      Does Dr. Rodger run on schedule?

Yes, our office does not double-book and time is reserved for one patient only. Dr. Rodger respects patient’s time as well. Likewise, cancellations and rescheduling of appointments by patients must be within 4 hours prior to appointment time. No Show appointments are tracked and may not exceed three.

3.)     How do I schedule a physical?

Physicals are a two-part process. The first appointment is at 8:00 am fasting whereby labs and procedures are done at this time. The patient returns for the second visit in which Dr. Rodger discusses the results of tests and provides the physical at that time.

4.)    What time are the physicals scheduled?

Physical time options are 10:00 am or 3:00 pm for the second visit.

5.)    What should a new patient bring for the first visit?

(1) If available, past medical records. If not, provide the names & addresses of physicians so that we may obtain past medical records.

(2) all medications including holistic and herbal supplements.

(3) already prepared initial paperwork so that your chart may be promptly assembled for your visit.

(4) insurance cards

(5) photo identification such as drivers license.

6.)    What services does Dr. Rodger provide in his office?

EKG, Pulmonary Function Test, X-Ray, Ultrasounds, Lab draw, minor surgery.

7.)    Does Dr. Rodger provide pap smears for female patients?

No.

8.)    Does Dr. Rodger admit patients to hospitals?

Dr. Rodger has privileges at Florida Hospital Waterman, however he does not admit patients. Dr. Joseph Risko is the admitting physician for our patients.

9.)    Is Dr. Rodger board certified?

Yes. He became board certified in 1990 with the American Academy of Family Physicians.

 10.)    With what academic organizations is Dr. Rodger affiliated?

AAFP, Florida Academy of Family Physicians, Lake County Medical Society.

 11.)    Does Dr. Rodger have an associate such as a Nurse Practitioner or Physician’s Assistant?

No, patients only see Dr. Rodger for medical services.

 12.)    How do I go about getting prescriptions refilled?

Either contact our office by phone or request your pharmacy to contact our office. Prescriptions are taken care of the week day the contact is made as long as it’s before 5:00 pm.

 13.)    How do I discuss billing questions?

Dr. Rodger does not use an outside billing company but the billing is not managed on the premises. We ask that you contact with billing questions by mail. This allows phone calls regarding medical care in the office a first priority. Mailed questions are returned via mail.

 14.)    Does Dr. Rodger’s office have handicap access?

Yes.

 15.)    What forms of payment does Dr. Rodger accept?

Payment is accepted by check, all major credit cards and cash. We do not accept payment via the internet.

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